This website is owned and operated by Tigtumn Tails Ltd. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

1. When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

2. The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur.

3. Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed. We aim to dispatch your order within 3-5 days. Please allow up to 7 working days for delivery following the dispatch of your order.

4. Products are non-refundable. Due to the personalised nature of our products, we do not accept returns. However, if you have a problem or fault with your order, please get in touch. 

5. You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

Tigtumn Tails Ltd collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. All data is collected in accordance with the General Data Protection Regulation 2018.